Privacy Policy

Last updated: November 13, 2026

This policy explains what information Shardo ("we", "us") collects when you use our website and service, how we use it and the choices you have.

1. Information we collect

• Account information. Your email address. If you sign in with Google, we also receive your name and profile picture from Google.
• Content you upload. Audio, video or text you submit, and the transcripts, clips and posts we generate from it.
• Usage information. How many generations you have used and basic technical logs (such as error messages) needed to run the service.
• Feedback you send. Your message, your email address, the page you were on, your browser and device, the site language and the ID of your latest processing job.
• Clip ratings. Whether you rated a project's clips as “Great” or “Could be better”, and the optional comment you add.

2. How we use it

• To sign you in and keep your account secure.
• To transcribe your content and generate clips and posts you request.
• To frame vertical clips around the speaker, we detect where faces are in the video frames. This runs on our own servers; we don't identify people and don't keep this data after the clip is made.
• To track your free and paid usage limits.
• To fix problems and improve the service.

We do not sell your personal information and we do not use your content for advertising.

3. Service providers

We rely on trusted providers to run Shardo. They process data only to provide their service to us:

• Supabase — user accounts and database.
• Railway — website hosting and file processing.
• Cloudflare (R2) — storage of your uploaded original files while we process them and while you can export clips (see section 4).
• Groq — speech-to-text transcription.
• Anthropic — AI text generation (posts, summaries, clip selection).
• Google — optional sign-in with your Google account.
• Lemon Squeezy — payments and subscriptions. It handles your card details as the seller of record; we never see or store them. We keep your subscription status and billing period.

Some of these providers may process data outside your country.

4. How long we keep your data

• Original uploaded videos are stored with Cloudflare R2 for 72 hours so you can export clips from them, then deleted automatically. Audio files and files we could not process are deleted right after processing. Uploads that were started but never finished are deleted within a day.
• Generated clips and their preview images are deleted automatically after 7 days. Download what you need.
• Transcripts and generated text are kept for up to 7 days so you can come back to them, and are then deleted automatically.
• Your account information is kept until you ask us to delete your account.
• Feedback is kept until you ask us to delete it or your account is deleted.
• Clip ratings and their comments are kept until your account is deleted.

5. Your rights

You can ask us to access, correct or delete your personal information at any time by writing to [email protected].

You can also delete your account yourself: on the app page, choose “Delete account” at the bottom. We then delete your profile, sign-in, history, generated clips, credits and feedback messages right away, and cancel an active subscription so you are not charged again. Payments already made are not refunded. Lemon Squeezy, as the seller of record, keeps its own payment records as the law requires. Backups kept by our providers may still hold your data for a limited time until they expire.

After you delete your account we keep one thing: an irreversible, keyed hash of your email address and the date of deletion. We use it only to stop the free starting credits from being claimed again with the same address. The hash cannot be turned back into your address, and we do not keep the address itself. While your account exists, the same hash is stored with your profile for the same purpose.

6. Security

We use encrypted connections (HTTPS) and access controls to protect your data. No method of storage or transmission is completely secure, but we work to protect your information.

7. Children

Shardo is not intended for children under 16, and we do not knowingly collect their data.

8. Changes

If we change this policy, we will update the date above. Important changes will be shown on the website.

9. Contact

Questions? Email [email protected].